Shipping & Delivery
Stock permitting, our aim is to dispatch goods within 3 working days of ordering (for orders placed Monday to Thursday), to arrive with customers within seven working days. If an item is out of stock, we will notify you of its non-availability or of the delay until it is back in stock and dispatch it as soon as it arrives.
Your goods will be delivered using either Royal Mail or a specialist carrier. Deliveries may require a signature on receipt and if there is no one present to receive the delivery a card will be left. You may specify an alternative delivery address at the time of placing the order if you choose.
Delays may be experienced during certain times of the year e.g. during sale times and holidays. Deliveries to remote areas of the country may take longer to deliver than times specified. If this is not your specific case, feel free to contact us here:
Email: kingsroadboutique@gmail.com
Mobile: +44 (0) 1525 376788
We are able to offer click and collect. Please note items will be held for collection for 7 days from the date of original order. We are unable to hold items for longer, and the purchase will be refunded after 7 days if uncollected.
Returns & Refunds
If you wish to return items, please notify us by email within 5 days of receipt and return the products to us within 14 days of receipt. Please note that Sale goods must be returned within 7 days of receipt.
We will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, and in their original condition with no smell of perfume or washing detergent and with all tags and labels attached.
We are not able to refund items where we detect:
• Signs of wear (clothes must be unworn)
• Damage to items caused by lack of care, such as make-up stains when trying on (please be cautious when trying clothes as make-up can transfer onto fabrics easily)
• Perfume and odour on items
• Neglectful damage such as rips and holes caused by either obvious intent, or lack of care when trying on (please treat all items with care)
• Due to hygiene reasons, we cannot accept refunds or exchanges on pierced earrings, unless faulty.
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. The original delivery charge will be deducted from any refund given and, in the case of exchanges, a re-delivery charge at our standard rate will apply. Defective products will be replaced without a further delivery charge.
When returning items, you are strongly recommended to obtain proof of posting as we cannot accept responsibility for parcels lost or damaged in transit. Keep your proof of postage in case you need to claim for delay, loss or damage by your postal service while in transit.
You are responsible for any delay, loss or damage to the item before we receive it, so do carefully repack and clearly address the item.
Use your local postal service but do insure yourself against delay, loss or damage of the item while in transit, as we will only accept an item if it is in original perfect condition with all tags and labels attached.
If we accept the item you have returned, we will issue your refund to your payment card account within 14 days from receipt. Please allow additional time for your refund to reach your account.
Faulty Items & Order Cancellation
We carefully check every item to ensure it is in perfect condition before sending it out. In the unlikely event that goods do not reach you in good condition or are faulty, please let us know immediately. We must be notified of damaged or faulty goods within 2 working days. Your complaint will be acknowledged within 5 working days and we will keep you well informed about progress. You must contact us to arrange return delivery. Carriage costs for the affected portion of delivery back to Kings Road is at our expense.
Kings Road will only credit you for the items that have been damaged or are faulty, upon safe receipt of the goods into our hands. Kings Road will accept returns and give full refunds only in circumstances where the products have not been tampered with. Refunds will be issued within 14 days of the agreement to refund.
If you wish to cancel your order, please email us within 24 hours notifying us of your intention to cancel, quoting your Kings Road order number. If you have already received an email confirming dispatch, it is too late to cancel your order. In this instance, you will be required to return the goods to us at your own cost.
For any other questions, feel free to contact us here:
Email: kingsroadboutique@gmail.com
Mobile: +44 (0) 1525 376788
